Privacy Policy
Last updated: August 4, 2026
Introduction
This Privacy Policy explains how Tea & Wind ("we," "us," or "our") collects, uses, and protects your personal information when you use our website and services.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
When you place an order or contact us, we collect:
- Name
- Email address
- Delivery address
- Order details and preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and provide customer support
- Improve our website and services
- Send occasional updates about our offerings (with your consent)
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Contract performance: Processing is necessary to fulfill our contractual obligations to you when you place an order
- Legitimate interests: We have a legitimate interest in improving our services and communicating with customers
- Consent: Where required, we obtain your explicit consent before processing certain data
- Legal obligation: We process data when required by law
Data Sharing
We do not sell your personal information. We may share your information with:
- Shipping providers: To deliver your orders (e.g., PostNL)
- Payment processors: To process transactions securely
- Service providers: Who assist with website hosting and email communications
- Legal authorities: When required by law or to protect our rights
All third-party service providers are required to protect your data and use it only for the purposes we specify.
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal obligations (e.g., tax and accounting requirements)
- Resolve disputes and enforce our agreements
Order information is typically retained for seven years to comply with Dutch tax law requirements.
Your Rights
Under applicable data protection laws, including GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data (subject to legal obligations)
- Restriction: Request that we limit how we use your data
- Portability: Request transfer of your data to another service
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, contact us at [email protected]
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
International Data Transfers
Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes indicates acceptance of the updated policy.
Contact Information
For questions about this Privacy Policy or our data practices, contact:
Tea & Wind
Herengracht 282
1016 BX Amsterdam
Netherlands
Email: [email protected]
Supervisory Authority
If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
Autoriteit Persoonsgegevens
Postbus 93374
2509 AJ Den Haag
Netherlands